First Call Outsourcing




What Is ESC Limited

ESC Limited is operated all over Europe and Australia located in Poland. We understand your business concerns, our company CEO and head I. T. are experts, we are engage in telephone and Internet contact, call center operations, information technologies and management, telecommunications, sales, customer service and marketing efforts.


Our Incredible Staff

In regards with TEAMWORK we have the best team ready to work the way clients want. Our team is consist of 100% highly trained agents which can do both inbound and outbound., 90% of our agents are experienced agents and most of them have been working in Call Center Business for more than 2 years. They are experienced both in B2B and B2C accounts, specialized in pulling out customer information (CREDIT CARD NUMBER, CUSTOMER INFORMATION, and BUSINESS INFORMATION and Etc.). They are highly trained in customer service accounts (TECHNICAL SUPPORT, BILLING AND COLLECTION, also CUSTOMER ASSISTANCE AND INBOUND UP SELLING).


We have a good Human Resource Management team to evaluate agents that are trained to make sure that we have the best agents on the floor. Our Trainers were chosen by the HRM because of their experience and achievement of being the top sellers in the campaigns they worked on in the past. We don’t stop training after the campaign start we continue monthly so our agent stays fresh and excited and on top of their game. We do have a turnover of 20 employees with capacity of expansion, depending on fields of Operation.

Our Services

Marketing and Sales Support

Providing troubleshooting assistance for customer orders, account statuses and relevant problems. Providing data and guides to help the sales team.

HR Management Support

Handling the daily administrative and HR duties of an organization. Assist HR manager with recruitment, record maintenance and payroll processing.

Back Office & Administration Support

The functions will include settlements, clearances, record maintenance, regulatory compliance, accounting, and IT services.

Health Checks

Request a health check with us and and ensure that you are harnessing the full potential of your ESC investment. We will examine your system, identify any problems/risks and recommend steps to enhance performance, with full review and documentation provided.

Project Management

We evaluate a highly mature project approach which enables our clients to achieve the benefit of our solutions quickly and effectively. This is achieved through a accurate application of proven best practice tools and techniques.

Hardware Maintenance

Our flexible support solutions provide fantastic problem resolution, backed by world-class fix and maintenance services, controlled through accurate incident management procedures.

Our Goal For The Future

" ESC Limited is aiming to be the best in the BPO industry by giving them the best service and work force. Not just here in Poland but throughout Europe and Australia. We are willing to be committed and to do our very best for our international clients (UK, CANADA, AUSTRALIA, SINGAPORE and etc.) "
  • 641-754-0072
  • Al. Jerozolimskie 81 lok. 7.10, 02-001 Warszawa


  • Marketing and Sales Support
  • HR Management Support
  • Back Office & Administration Support
  • Health Checks
  • Project Management
  • Hardware Maintenance

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